By integrating our solution on your website, our technology allows the collect of data about your visitors. 

Our method helps you manage the Opt-in proposition and get default information in our data base once visitors become Opt-in. 

This data will be available for segmentation.

 

Here are common questions about the data management : 

1. Where is the device data stored for the visitors and opt-in users ?

The device information is stored in the cache of the Web Browser. We do not use Cookies but the Local Storage (or Indexed DB) in order to ensure the best stability of the data. 


2. After 30 days, the user Cookies are automatically removed, does the device then become Opt-out and will not receive the push anymore ?

The Storage of the Web browsers don't get automatically cleaned. As we do not use Cookies to store our data, this purge will not affect users opt-in status.



3. What is the difference between Soft optout and Hard optout ?
If a user sees the notification and ignores it by changing pages or clicks on the "no" button of the showAlert, then he will be considered as Soft Optout.

 

The Soft Optout user can be asked again to be optin following the parameter set in your environment configuration.

This parameter is called the ReaskingDelay and is set in minutes. (0,5 = 30 minutes).


If a user clicks on the "yes" button of the showAlert, the native browser popup will be displayed.

By closing (click on the "x" button) or ignoring the user will also be considered as Soft Optout.


By clicking on the "block" button, the user will be considered as Hard Optout.

The Hard optout user can not be asked to be optin again, unless he clears his cache.

4. How to get opt-out from web notifications ?

    Chrome (V : 77.0.3865.120)

Although the auto-removal of Cookies do not impact the optin, if users manually remove their Cookies, their Websites Local Storage will be cleared.

 

Cleaning your browsing data could be helpful, if you want to proceed to some tests on your own.

In order to get optout, you will need to go to your browser settings > Advanced > Clear browsing data.

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Our web push solution uses the Web Service Worker to send notifications even when you are not on the website (The browser only needs to be open or minimized).

The Service worker keeps the information in storage that you will need to remove to be completely optout.

 

To access this section go to Browser Settings > Advanced > Content settings > Notifications > Click on the 3-dot-icon of the websites you want to optout > Click Remove                                                                                                             https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19021406629/original/MCrercuMHJPtOrraq0-Cc9Qla8TOYuCceA?1518446123

Your browser is now cleared and optout from websites, you will be asked to become optin again by going back on the website  


By proceeding this way, bounces will be incremented at each next push sendout.


You also have the possibility to get optout directly by deactivating notifications on the website URL.

By clicking on the lock icon next to the URL, you will have the notification permission management.

You will be able to select "block", in order not to receive push anymore.


The system_push_optin field of your deviceID in our database will go from YES to NO.




    Firefox (V : 69.0)

On Firefox, removing Cookies does currently not turn users into Opt-out. The only option that will remove the Web push permission is 'Site Preferences' (see screenshot).

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Note that by clearing the Firefox site preferences, the service worker will automatically be cleaned as well. 

 

    Safari (V :  13.0.3 (14608.3.10.10.1))

On the Safari browser, you will need to proceed with some steps in order to get completely optout and/or erase every data.

 

You will first need to clear your data by clicking on the Safari tab > Clear history

Once done, it will be required to go to your safari settings and click on the privacy tab and click on manage Website data, wait for every sites' data to be loaded, select your domain and click on remove

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You will then go to the websites tab > Notifications > Select your domain > Click on Remove

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