Please fill in the following field and be careful when using the Ids (upper-case and lower-case letter). These parameters are case sensitive.

YOUR WERE NEVER ABLE TO CONNECT TO OUR sFTP


We just created your sFTP environment and you can't connect.


  1. Ensure your ids are properly defined in your FTP Client 

Bien remplir les champs suivants et faire attention aux identifiants, minuscules et majuscules, these parameters are case sensitive.

Example :

Host : sftp.myexample.net

login : Accengage

Password : Acc3nG4G3!

Port : 22


       2. Make sure your Server IP Address has been Whitelisted by Accengage


Please create a support request precising the logs you get when typing the below code in the command center of your machine :

telnet sftp.ad4push.msp.fr.clara.net 22

Telnet (terminal network ou telecommunication network, or teletype network) is a protocol used on all teh TCP/IP network in order to connect with a distant server by exchanging text lines and getting a text response.


traceroute sftp.ad4push.msp.fr.clara.net

traceroute (or tracert on Windows) is a soft that allows the following the route that a data package (IP package) will take to reach the local machine or a machine connected to the IP network.


YOU'VE BEEN ONCE ABLE TO CONNECT BUT IT'S NOT WORKING ANYMORE


If the two previous points have been checked and you still can't access your sFTP, please raise a support request precising as precisely as possible when your connection failed and how you proceeded so that we can investigate.